Terms and Conditions

By using or visiting website, mobile applications, software, data feeds, and services provided to you (collectively the “Service”) you signify your agreement to these terms and conditions (the “Terms of Service”) and privacy policy (the “Privacy Policy”) of the Company. If you do not agree to any of these terms, please do not use the Service.

Welcome to BombayUrbans.com! Our platform serves as a digital hub for real estate advertising, marketing, and information services, connecting individuals to the real estate market. Our family of companies, including BombayUrbans.com and our subsidiaries and affiliates (collectively referred to as “the Company” or “BombayUrbans.com”), grants you access to a diverse range of services. These include but are not limited to our website, www.bombayurbans.com (the “Website”), our mobile applications, known as the Mobile App, and all products and services accessible via the Website and Mobile App (collectively referred to as the “Services”). Locon Solutions Private Limited, an Indian company established by law, owns and operates the Website and Mobile App.

This agreement, along with the Privacy Policy, is an electronic document governed by the Information Technology Act, 2000, and its relevant regulations, as well as any modifications made to electronic records by statutes amended by the Information Technology Act, 2000. The ‘Terms of Use’ mentioned in this document are considered an electronic record as per the applicable laws. This electronic record is created by a computer system and does not necessitate any physical or digital signatures.

To whom does this policy apply

This Policy contains sections that pertain to specific groups of individuals. To refer to these groups, we utilize specific terminology, which we have defined below. Although this Policy pertains to all users of our Services, certain sections may address distinct groups of users.

Users: The term “Users” pertains to any individual who uses our Services.

Real Estate Professionals (REPs): The term “Real Estate Professionals,” or “REPs,” applies to users who have created accounts (whether free or paid) with us for the purpose of selling or renting real estate, utilizing our advertising services, and taking advantage of other Services that we offer specifically for the professional real estate community. Examples of REPs include landlords, agents, developers, institutional property consultants, mortgage professionals, and other service providers.

What information do we collect, and where do we get it from

We collect information from all users of our Services using various technologies, including cookies, web beacons, log data, and third-party analytics services. This information may include user search preferences, interactions with ads on our Services, and location. Our servers automatically record Log Data generated by users’ use of our Services, including IP address, browser type, operating system, referring web page, pages visited, location, mobile carrier, device, search terms, and cookie information. We use this information to provide and improve our Services, and to measure and customize them. However, this policy does not apply to information collected by third parties using our Services or through links on our Website or Mobile App.

We use session cookies to keep users logged in and to monitor aggregate usage and web traffic information, and persistent cookies to recognize returning users and remember their preferences. Most browsers accept cookies by default, but users can change their settings or use third-party tools to refuse or delete cookies. Some parts of our Services may not work properly if cookies are disabled.

If users create a REP account as a landlord, agent, developer, or service provider, we will ask for certain information, including name, company name, phone number, email address, and details of the property to be uploaded on the Website. Paid subscribers must provide additional information, such as credit card information and billing addresses. We may verify users’ information and record phone calls for quality analysis and assurance purposes.

We may obtain information about users from third parties to serve them better, such as predictions of income range and likelihood of purchasing a home. Augmented data will only be shared with selected REPs who users choose to share information with by contacting them through our Services.

If users provide location information during the registration process or via their account settings, we will store and associate it with their account. We may use this information to provide localized features, analyze our Services, provide relevant advertising and marketing recommendations, and improve and customize our Services.

Why we collect information from you

We aim to provide you with the most relevant information and optimize your experience with our Services. We customize our Services to cater to your specific needs and keep you connected with BombayUrbans.com across the internet. We also provide you with updates on residential real estate-related news and information.

Our goal is to connect you with the right people for your residential real estate needs. Whether you’re looking to sell, buy, rent, or research residential real estate, obtain a mortgage, or avail related services, we strive to put you in touch with the most suitable parties. We optimize the information we share with these parties to initiate a productive and efficient relationship.

Services Description: BombayUrbans.com attempts to be as accurate as possible. However, BombayUrbans.com does not warrant that descriptions of or content of this site is accurate, complete, reliable, current, or error-free. Also, your access to the Services may also be occasionally suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or at any time without prior notice. We will attempt to limit the frequency and duration of any such suspension or restriction. BombayUrbans.com provides links to other sites over which BombayUrbans.com has no control. BombayUrbans.com is not responsible for the availability of such external sites or resources and does not endorse and is not responsible or liable for any content, advertising, products or other material on or available from such sites or resources.

From time to time, we share the information of those who access our Services with the other reputable organizations whose products or services we think you might find interesting and suits to your requirements. If you do not want us to share your information with other companies or organizations, please let us know by emailing us at admin@bombayurbans.com. In case you wish to delete your information from our website, please let us know by emailing us at admin@BombayUrbans.com

Persons who supply us with their telephone numbers on-line may receive telephone calls or text messages from us with information regarding new products or services or upcoming events. You hereby give specific consent to receive the telephone calls or text messages related to our Services and waive the DND registry in case you have subscribed to the same. If you do not wish to receive such telephone calls or text messages, please let us know by e-mailing us at admin@BombayUrbans.com.

With respect to Ad servers: To try and bring you offers that are of interest to you, we have relationships with other companies to whom we allow to place ads on our Website and Mobile App. As a result of your visit to our Website and / or Mobile App, ad server companies may collect information such as your domain type, your IP address and clickstream information.

Direct contact with REP: If you fill out a form to contact a REP (or use any other contact forms available on our Services) or call a REP via our Services, we may share personally identifiable information that you share with us and information about your use of our Services with the party you wanted to contact. This may include data you input such as home search criteria or Log Data that we collect as you use the Services. If a REP wants to contact you based on the anonymized profile of BombayUrbans.com pages you visited, we will contact you to see if we can make that connection. Sometimes, if we are working with a third party to improve the quality of connect we provide to our subscriber REPs, we may provide that third party with additional but limited personally identifiable information for the sole purpose of their carrying out their duty to us. By sharing the information, you agree to share your details to a third party also.

Any communication taking place either between the Buyer and the Seller or between the Users and the Company might be monitored / recorded by the Company for quality control and training purposes. Such communication would be including, but not limited to telephonic conversation.

Mortgage services: If you request a mortgage quote using our services, you hereby consent and authorize us to share the personally identifiable information with financial institutions for the purpose of delivering such products and / or services. These institutions are not permitted to use the information for any other purpose.

User-Generated Content: If you use our user-generated content services, like posting a question, answer or blog on our Website and / or Mobile App, you should be aware that any personally identifiable information you submit there can be read, collected, or used by other users and could be used to send you unsolicited messages. We are not responsible for the personally identifiable information you choose to submit in these forums. Further we are also not responsible for the comments or remarks posted by users in those forums etc. and therefore recommend you to perform your own diligence before relying on any such information.

If you are a verified rights owner and want to report a listing issue, you may report admin@BombayUrbans.com.

Representations and Warranties by REPs

By registering and/or listing any properties on our Website and / or Mobile App, each REPs represents and warrants that:

(a) the REPs have all rights to list the said properties on the Website and / or Mobile App, and by doing so, the REPs are not violating or infringing upon the rights (including the intellectual property rights) of any other person and any applicable laws;

(b) REPs are complying with all the regulatory requirements including the provisions of Real Estate (Regulation and Development) Act 2016 in regard to the services / products they are offering via this platform and the listings / advertisements they are posting on this platform.

(c) all the details of the properties listed on the Platform, shared by the REPs, are current, up-to-date and accurate, including the location, property specifications and price; and

(d) by listing the properties on the Website and / or Mobile App, the REPs are granting all such rights to BombayUrbans.com to authorize BombayUrbans.com to use and/or share such listing details in any manner, including on any other websites, platforms etc. of BombayUrbans.com or any associate or third party;

Disclaimers related to completeness and authenticity of the content / listings

The user should conduct checks and establish authenticity of any property, or project, its title, built up area, suitability for buying / renting in a form and manner deemed appropriate at his or her cost.
BombayUrbans.com being an advertising platform does not and cannot validate the authenticity of content in its Services. A lot of content is uploaded by the advertiser and we do not filter or verify the same. If a complaint is made, we will take remedial measures.
Certain points to bear in mind:
Conduct a comprehensive check of ownership to verify owners’ / landlords’ credentials.
Visit the project site/property personally, to ensure that the seller’s / landlord’s claim is genuine and that the property is not an ‘imaginary’ one.
Beware of false title documents. Loans may have been secured against properties that may be disputed or have remained vacant for long.
We strongly recommend that proper due diligence on the property is conducted prior to entering into a transaction related to a real estate.
It should be independently ensured by the User whether the seller is complying with the provisions of Real Estate (Regulation and Development) Act 2016 and its applicability to the relevant property or project.

Project”) and is in no way facilitating, negotiating or assisting in the sales between you and the developer. While displaying this information on our Website / Mobile App, BombayUrbans.com is relying on the information as provided by the Developer of such Project. Before making any decision please ensure to validate all the information and go through the terms and conditions as included in the documents. Further:

While reasonable efforts are being made to ensure the meaningful information being displayed by the REPs and the same being asked to be updated by REPs on regular intervals, there is a possibility that the information displayed may not be current and complete;
The pictures / photos shown here include artist’s impression of the Project. The actual properties may vary from such representations;
Users should verify the completeness and accuracy of all such information from the RERA website, as may be applicable, of respective States where the Project is registered. BombayUrbans.com does not, by any means, verify, validate, endorse or promote the compliance of a specific Project with the RERA regulations. Please make sure you verify all the details independently from the REPs or from the RERA website before making any decision in relation to the purchase of the properties.

There is also a lot of information displayed on the platform which is neither an advertisement / listing as provided by REPs and is collated by our research team from the publically available information and is meant to be a tool for the Users’ own research and awareness about real estate market. While reasonable efforts are being made to ensure the completeness of such information being displayed here and the same being updated on regular intervals by our research team, there is a possibility that the information displayed is not current and complete. This information shall in no way be considered as an advertisement or offer to sale from any REPs or BombayUrbans.com. BombayUrbans.com shall neither be responsible nor liable for any inaccuracy in the information provided here and therefore the Users are requested to independently validate the information from the respective developers before making their decision for purchase of properties. BombayUrbans.com, its directors, employees, agents and other representatives shall not be liable for any action taken, cost / expenses / losses incurred, by you, based on the information given on the portal.

Copyright and Trademark Policy: All content included in our Services, such as text, graphics, logos, button icons, images, clips, digital downloads, data compilations, and software, is the property of the Company, its Users and its content suppliers and protected by copyright laws. All software used on this Website and Mobile App is the property of the Company.

All other trademarks not owned by Company that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by BombayUrbans.com or its affiliates.

If you are a verified rights owner and want to report a listing issue, you may report admin@bombayurbans.com.

General Matters

The accuracy and confidentiality of your account information is your responsibility: You are responsible for maintaining the secrecy and accuracy of your password, email address, and other account information at all times. We recommend a strong password that you do not use with other services. We are not responsible for personal data transmitted to a third party as a result of an incorrect email address or loss of passwords from you.

Third-Party Websites: Our Website / Mobile App may contain links to other websites. When you click on one of these links, you are navigating to another website. We do not accept liability for misuse of any information by any website controller to which we may link. We also do not have any responsibility of liability for the content on websites that use the BombayUrbans.com search functionality. We encourage you to read the privacy statements of these websites, which may differ from ours.

Home Loan services: If you express interest for obtaining a home loan, you hereby consent and authorize us to share the personally identifiable information with financial institutions providing home loan products and/or services, and such financial institutions may call, email, or SMS you with reference to the home loan interest. This consent shall supersede any registration for any Do Not Call (DNC) / National Do Not Call (NDNC).

Sale/Merger: Information about our Users and our Website / Mobile App is a business asset of BombayUrbans.com. Consequently, information about our Users, including personal information, will be disclosed as part of any merger or acquisition, creation of a separate business to provide the Website, our Services or fulfill products, sale or pledge of company assets as well as in the event of an insolvency, bankruptcy or receivership in which personal information would be transferred as one of the business assets of the company.

Indemnification and Limitation of Liability: Each User agrees to indemnify, defend and hold harmless the Company and its affiliates including but not limited to its (and its affiliates’) officers, directors, consultants, agents and employees (“Indemnities”) from and against any and all losses, liabilities, claims, damages, demands, costs and expenses (including legal fees and disbursements in connection therewith and interest chargeable thereon) asserted against or incurred by the Indemnities that arise out of, result from, or may be payable by virtue of, any breach or non-performance of any representation, warranty, covenant or agreement made or obligation to be performed by such User pursuant to these General Terms of Use. Further, each User agrees to hold the Indemnities harmless against any claims made by any third party due to, or arising out of, or in connection with, such User’s use of the Website or Services, User’s violation of the General Terms of Use, or User’s violation of any rights of another, including any intellectual property rights.

In no event shall the Indemnities, be liable to the Users or any third party for any special, incidental, indirect, consequential or punitive damages whatsoever, including those resulting from loss of use, data or profits, whether or not foreseeable or whether or not the Company has been advised of the possibility of such damages, arising out of or in connection with (i) User’s use of or access to the Website, Services or materials on the Website; or (ii) services provided by any Registered Service Provider.

The limitations and exclusions in this Section apply to the maximum extent permitted by applicable laws.

Amendment to the Terms of Service: We reserve the right, at our sole discretion, to change, modify, add or remove portions of these Terms of Use, at any time without any prior written notice to you. It is your responsibility to review these Terms of Use periodically for updates / changes. Your continued use of the Services following the posting of changes will mean that you accept and agree to the revisions.

Arbitration: If any dispute arises between a user/users and BombayUrbans.com arising out of use of the Website or thereafter, in connection with the validity, interpretation, implementation or alleged breach of any provision of these terms and conditions, the dispute shall be referred to a sole Arbitrator who shall be an independent and neutral third party identified by BombayUrbans.com. Decision of the Arbitrator shall be final and binding on both the parties to the dispute. The place of arbitration shall be Aurangabad, Maharashtra. The Arbitration & Conciliation Act, 1996, shall govern the arbitration proceedings.

Grievance Redressal Mechanism: Any complaints, abuse or concerns with regards to content and or comment or breach of these terms shall be immediately informed to the Grievance Officer through email on the following email Id admin@bombayurbans.com. Any grievance so received by the Company shall be resolved within the best possible time.

Terms and Conditions applicable on user generated Content

The User viewing the content on BombayUrbans.com agrees to the following:
Content does not belong to BombayUrbans.com and has been independently provided by other Users like property sellers and brokers.
BombayUrbans.com is only providing a platform to the users to showcase their properties and therefore the respective Users alone shall be legally responsible for their content. BombayUrbans.com has no control over the content and assume no responsibility for it.
Any use or reliance on any Content or materials posted by any other user on BombayUrbans.com is at the user’s own risk. BombayUrbans.com does not endorse, support, represent or guarantee the completeness, truthfulness, accuracy, or reliability of any user generated Content posted on its website.
The User understands that the Content might be offensive, harmful, inaccurate, otherwise inappropriate, or in some cases, it might have been mis-labelled or otherwise deceptive.
If the User notices any Content that he believes is in violation of the law or is inappropriate, then he can report it to us at admin@BombayUrbans.com and we shall take appropriate action on it within 48 hours.

The User posting the content on BombayUrbans.com agrees to the following:
We have ensured that the Content does not violate any law or anyone’s intellectual property rights. Besides, we also guarantee that the Content does not display anything objectionable like nudity, violence, harassment, hate speech, terrorism, false news, sexual activity, child abuse, promote the use of intoxicants, self-injury of any sort, etc.
We accept the complete legal responsibility of the Content provided by us to BombayUrbans.com. BombayUrbans.com has no control over the Content and therefore it shall have no responsibility for the same.
BombayUrbans.com shall be under no obligation to host or serve the Content.
If BombayUrbans.com reasonably believes that the Content is in violation of the legal provisions including, for example, copyright or trademark violations or other intellectual property misappropriation, impersonation, unlawful conduct, or harassment or may cause harm to it, its users, or third parties, it may at any time remove or take down the Content at its sole discretion and we shall have no objection to the same.
By providing Content to BombayUrbans.com, we grant it a worldwide, non-exclusive, royalty-free, transferable, sublicensable right to use the Content (including to reproduce, distribute, prepare derivative works, display and perform it)..
The Listings, User details, leads, etc. shall be treated as the property of the company and can be used by the company or any of its partners/affiliates/associates, etc.
The Users agree and grant the right to the company and any of its partners/affiliates/associates etc. to send promotional messages, SMS’s, calls of their own, or any third-party product to the Users.
Supplier Code of Conduct link

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